01
Helpdesk Queues
Engineers handing hardware across a counter instead of resolving tickets.
Lockera Industries · Workplace
Zero Manual Handovers.
Laptops, access cards, onboarding kits, repairs, documents and personal storage all pass through a desk that only works when both people happen to be in the building on the same day. Lockera makes every one of those handovers asynchronous, tracked and self-service.
One system for IT asset issue and return, onboarding and offboarding, day-use lockers, repairs and secure documents.
Built for
- Corporate Offices
- GCCs & Tech Campuses
- Shared Services
- Multi-Site Enterprises
Hybrid Broke the Handover Desk.
IT asset issue, onboarding kits, repairs, documents and personal storage were all built around both parties being in the building at the same time. With hybrid rosters and split shifts that assumption no longer holds, so handovers queue, slip, or quietly never happen.
02
Schedules That Never Overlap
IT on site Tuesday, the employee on site Thursday.
03
Day-One Delays
New joiners waiting on a laptop that is sitting in a cupboard.
04
Unrecovered Assets
Devices that quietly never come back when somebody leaves.
05
Hot-Desking Without Storage
Assigned lockers for a workforce that no longer has assigned desks.
06
Documents Passed by Hand
Contracts, HR files and legal packs moving desk to desk with no record.
The knock-on effect
How one handover desk turns into a cost across the whole workplace.
- 01Handovers need both parties
- Assets wait days to change hands
- 02Helpdesk runs the counter
- Engineer time off the ticket queue
- 03No custody record at exit
- Unrecovered devices written off
- 04A locker for every head
- Capacity paid for, not used
- 05Documents passed by hand
- No record of who held what
5 challenges · 5 operational costs · 1 assumption behind all of them
One System. Every Workplace Handover.
Lockera is more than an employee locker. It is a handover layer for everything the workplace issues, returns, stores and has to account for — without two calendars having to line up.
Use case 01
IT Asset Issue
Laptops, docks, headsets and phones collected against an employee badge.
Use case 02
Onboarding Kits
Day-one hardware and access cards waiting before the joiner arrives.
Use case 03
Offboarding Returns
Leavers deposit devices with custody recorded at the point of drop.
Use case 04
Repairs & Loaners
Faulty device in, loaner out, repaired unit back, all on one ticket.
Use case 05
Day-Use Employee Lockers
Personal storage allocated on arrival and released at the end of the day.
Use case 06
Secure Document Handover
Contracts, HR files and legal packs passed with a custody record attached.
A Manned Handover Desk vs. Lockera Self-Service
| Measure | Manned handover desk | Lockera self-service |
|---|---|---|
| Handover timing | Both parties, same time | Asynchronous, any time |
| Availability | Helpdesk hours | Every shift, around the clock |
| Day-one readiness | Depends on IT being free | Kit waiting before arrival |
| Custody record | A ticket note or signature | Identity-linked at the compartment |
| Offboarding recovery | Chased by email | Enforced with a deposit deadline |
| Locker allocation | Fixed, one per employee | Dynamic, allocated per day |
| Engineer time | Spent at a counter | Spent on tickets |
| Document handover | Passed by hand | Logged at the compartment |
Hardware, Cloud Software and Badge Access.
Lockera is a complete hardware, cloud software and access-control stack, engineered for workplaces that issue and reclaim assets continuously.
Layer 01
Workplace-Grade Hardware
Modular steel lockbanks with electronic solenoids, HD touchscreens, badge and RFID readers, cameras and battery backup, finished for lobbies, IT floors and workspace zones.
Layer 02
Cloud Workplace Dashboard
Compartment occupancy by floor and site, asset custody, onboarding and offboarding queues, overdue alerts, document handover logs and a complete audit trail.
Layer 03
Access & Integrations
Badge, RFID, PIN and mobile access, plus APIs into ITSM, HRIS and asset management so every issue, return and recovery posts against the ticket or the employee record.
What the workplace gains
- Handovers stop needing a meeting — assets change hands whenever either side is on site.
- Helpdesk time returned to tickets — engineers stop working a counter.
- Day-one readiness — the kit is in a compartment before the joiner arrives.
- Recovery at offboarding — a deposit deadline and a custody record, not an email chase.
- Capacity matched to attendance — day-use allocation instead of a locker per head.
- Uninterrupted operation — battery backup and offline pin codes work through outages.
Infrastructure That Pays Back Every Joiner and Leaver.
Helpdesk load, day-one experience, device recovery and locker capacity all trace back to the same thing: whether a handover needs two people in the same place at the same time.
01
Free the IT Helpdesk
Take physical handovers off the ticket queue entirely.
02
Make Day One Work
Every joiner collects a complete kit on arrival, unattended.
03
Recover Devices at Exit
Close the loop on offboarding with a logged, enforced return.
04
Right-Size Locker Capacity
Allocate storage by the day rather than by headcount.
05
Control Document Custody
Put a record against every sensitive document that changes hands.
06
Evidence for Compliance
A custody trail for every device and document the organisation issues.
From a Single Head Office to a Distributed Estate.
01
Corporate Head Offices
Multi-floor sites with a central IT and facilities function.
02
GCCs & Tech Campuses
Large engineering populations on rotating hybrid patterns.
03
Shared Services & BPO
Round-the-clock shifts needing secure personal storage.
04
Multi-Site Enterprises
Distributed offices run by one IT and facilities team.
05
Flexible & Hot-Desk Floors
Workspaces with no fixed seat allocation.
06
Regulated Workplaces
Banking, insurance and healthcare back offices with strict custody rules.
Assess. Configure. Install. Go Live.
Workplace & Asset Assessment
We map headcount, attendance patterns, the asset catalogue and handover volumes.
Configuration & Hardware Design
Compartment mix, floor placement, allocation rules and access model.
Installation & Integration
Installation, badge enrolment, and integration with ITSM, HRIS and asset management.
Go Live
Employees, IT and facilities start issuing, returning and collecting immediately.
Why Workplaces Are Taking the Counter Out of the Handover.
- Take handovers off the helpdesk — engineers return to resolving tickets.
- Remove the scheduling dependency — assets move whether or not two calendars align.
- Make day one complete — kits collected on arrival without an appointment.
- Recover more devices at exit — enforced deposits with a custody record behind them.
- Pay for the storage you use — day-use allocation instead of a locker per employee.
- Run every floor and site from one place — occupancy, custody and alerts in a single dashboard.
Frequently Asked Questions
How does an employee collect a laptop when IT is not there to hand it over?
IT places the device in a compartment and assigns it to the employee. The employee receives a notification with a single-use code and collects at the unit using their badge, RFID card, PIN or the mobile app. Custody transfers the moment the door closes, so neither side has to be in the building at the same time.
How do onboarding kits work for a new joiner's first day?
The kit - laptop, dock, headset, access card, whatever the role needs - is loaded into a compartment ahead of the start date and assigned against the joiner's record. They collect it on arrival without an appointment, and the issue posts back to your HR and asset systems as a completed onboarding step.
How does Lockera help recover devices when someone leaves?
Offboarding creates a return task with a deadline. The leaver deposits the device into a compartment, and custody is recorded at the point of drop rather than resting on an email chase. Anything still outstanding shows on the dashboard with the holder's name against it, which is usually the difference between a device coming back and being written off.
Can lockers be allocated by the day rather than assigned per employee?
Yes. Day-use allocation gives an employee a compartment when they badge in and releases it when they leave, so a hot-desking floor needs capacity for the people actually present rather than one locker per name on the payroll. Fixed assignment is still available where a role needs it.
Does it handle repairs and loaner devices?
Yes. A faulty device is dropped into a compartment and a loaner issued in the same visit. When the repair is done the unit goes back into a compartment for collection, with every leg of the journey attached to the same ticket.
Does Lockera integrate with our ITSM, HRIS or asset management system?
Lockera exposes APIs for issue, return, custody and assignment events, so handovers post against the originating ticket, the employee record or the asset register. Joiner and leaver events can trigger locker tasks automatically rather than being raised by hand.
What access methods do employees use?
The building access badge is the usual choice, since people already carry it. RFID, PIN and the mobile app all work as alternatives, and rights follow the person, so one credential works across every bank, floor and office.
Can one deployment cover multiple floors and multiple offices?
Yes. Banks are managed as a single estate with role-based access, so a facilities or IT team sees occupancy, custody and overdue items across every floor and site from one dashboard, while local admins see only their own.
What happens during a power cut or network outage?
Each unit carries battery backup and an offline cache. Employees continue collecting and depositing with offline PIN codes through a full grid or connectivity failure, and the custody log reconciles once the unit is back online.